Below are the recommended system requirements for optimal triConvey performance. If your setup does not meet them, it may affect your experience. Consult an IT professional for further steps.
Table of Contents
- Recommended System Requirements
- Microsoft Office Requirements
- Operating System Requirements
- triConvey Companion Site Web App
- Important Information
- triConvey Diagnostics Tool
Recommended System Requirements
| Operating System | Windows 10 (64-bit or Windows 11 (64-bit) 32-bit Windows is not supported. |
| CPU Processor | 3.0 GHz Intel i5 processor or equivalent |
| Recommended RAM | 16GB |
| Minimum RAM | 8GB |
| Software | Microsoft Office 365 for Business |
| Network | Broadband Internet Connection |
| Resolution | 1280 x 1024 pixel, full HD display |
| Antivirus | Microsoft Security Essentials We recommend Microsoft Security Essentials, a reliable and free antivirus solution. Other antivirus products may affect the performance of triConvey. |
| ARM Processors | ARM Processors are not supported. Snapdragon Processors are also not supported. |
Microsoft Office Requirements
triConvey should be installed on a system that contains a locally installed version of Microsoft Office (Word, Outlook and Excel).
triConvey user machines should only be running one version, copy or license of Microsoft Office. Machines running multiple copies of Office are not supported.
| Office Online | Not Supported |
| Browser-based Office 365 | Not Supported |
| Office Home & Student | Not Supported |
| Microsoft Office 2013 | Not Supported |
Operating System Requirements
| Mac OS | Not Supported |
| Terminal Server | Not Supported |
| Windows 7 | Not Supported |
| Windows 10S | Not Supported |
triConvey Companion Site Web App
| Supported Browser | Google Chrome - all devices (e.g. PC, Mac, mobile apps) |
Important Information
- Third-party software, legacy software and/or software add-ins may interfere with triConvey's performance.
- Remote Windows Terminal Server is not supported.
- We recommend Microsoft Security Essentials, a reliable and free antivirus solution. Other antivirus products may affect the performance of your computer/triConvey.
- triConvey only supports desktop scanners that are locally connected.
- triConvey does not support devices with ARM Processors.
- Third-party software, legacy software and/or software add-ins may interfere with triConvey's performance.
- Remote Windows Terminal Server is not supported.
- We recommend Microsoft Security Essentials, a reliable and free antivirus solution. Other antivirus products may affect the performance of your computer/triConvey.
- triConvey only supports desktop scanners that are locally connected.
- triConvey does not support devices with ARM Processors.
triConvey Diagnostics Tool
You can also download and install the triConvey Diagnostics Tool on your PC to scan for any compatibility issues with triConvey.
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