Below are the recommended system requirements for optimal triConvey performance. If your setup does not meet them, it may affect your experience. Consult an IT professional for further steps.
Table of Contents
- Getting Started
- Recommended System Requirements
- Unsupported Operating Systems
- Unsupported Office Versions
- Unsupported Outlook Accounts
- Important Information
- triConvey Diagnostics Tool
Getting Started
Support for Windows 10 will end on 14 October 2025. After this date, Microsoft will no longer provide free software updates, technical assistance or security fixes for Windows 10. Due to this, we recommend you use Windows 11 to run triConvey on your PC.
Recommended System Requirements
| Operating System | Windows 11 (64-bit) 32-bit Windows is not supported. |
| CPU Processor | 3.0 GHz Intel i5 processor or equivalent |
| Recommended RAM | 16GB |
| Minimum RAM | 8GB |
| Software | Microsoft Office 365 for Business (locally installed on the machine) |
| Network | Broadband Internet Connection |
| Resolution | 1280 x 1024 pixel, full HD display |
| Web browser | Google Chrome or Microsoft Edge |
| Antivirus | Microsoft Defender We recommend Microsoft Defender, a reliable and free antivirus solution. Other antivirus products may affect the performance of triConvey. |
| triConvey Companion Site Web App | Supported Browser - Google Chrome or Microsoft Edge on all devices (e.g. PC, Mac, mobile apps) |
Unsupported Operating Systems
We do not recommend running triConvey on the following systems:
| ARM Processors | Unsupported - while triConvey can run on ARM processors, features such as Print to triConvey PDF will not work. |
| Mac OS | Unsupported |
| Terminal Server | Unsupported |
| Windows 7 | Unsupported |
| Windows 10/10S | Unsupported |
Unsupported Office Versions
We do not recommend running triConvey with the following Office products:
| Office Online and Browser-based Office 365 | Unsupported, unless you would like to use the New Outlook integration, which is accessed via Outlook on the web. |
| Office Home & Student | Unsupported |
| Microsoft Office 2013/2016/2019 | Unsupported |
Unsupported Outlook Accounts
The following Microsoft Outlook email account types will not connect to triConvey:
| Microsoft accounts hosted by GoDaddy | Unsupported |
| Non-Outlook (e.g. Gmail, Yahoo) accounts logged into Outlook | Unsupported |
| Personal Outlook, Hotmail, Live accounts | Unsupported |
Important Information- Third-party software, legacy software and/or software add-ins may interfere with triConvey's performance.
- triConvey user machines should only be running one version, copy or license of Microsoft Office. Machines running multiple copies of Office are not supported.
- We recommend Microsoft Defender, a reliable and free antivirus solution. Other antivirus products may affect the performance of your computer/triConvey.
- triConvey only supports desktop scanners that are locally connected.
triConvey Diagnostics Tool
You can also download and install the triConvey Diagnostics Tool on your PC to scan for any compatibility issues with Smokeball.
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