Below are the recommended system requirements for optimal triConvey performance. If your setup does not meet them, it may affect your experience. Consult an IT professional for further steps.
Table of Contents
- Getting Started
- Recommended System Requirements
- Microsoft Office Requirements
- Operating System Requirements
- triConvey Companion Site Web App
- Important Information
- triConvey Diagnostics Tool
Getting Started
Support for Windows 10 will end on 14 October 2025. After this date, Microsoft will no longer provide free software updates, technical assistance or security fixes for Windows 10. Due to this, we recommend you use Windows 11 to run triConvey on your PC.
Recommended System Requirements
| Operating System | Windows 11 (64-bit) 32-bit Windows is not supported. |
| CPU Processor | 3.0 GHz Intel i5 processor or equivalent |
| Recommended RAM | 16GB |
| Minimum RAM | 8GB |
| Software | Microsoft Office 365 for Business |
| Network | Broadband Internet Connection |
| Resolution | 1280 x 1024 pixel, full HD display |
| Antivirus | Microsoft Defender We recommend Microsoft Defender, a reliable and free antivirus solution. Other antivirus products may affect the performance of triConvey. |
| ARM Processors | ARM Processors are not supported. Snapdragon Processors are also not supported. |
Microsoft Office Requirements
triConvey should be installed on a system that contains a locally installed version of Microsoft Office (Word, Outlook and Excel).
triConvey user machines should only be running one version, copy or license of Microsoft Office. Machines running multiple copies of Office are not supported.
| Office Online | Not Supported |
| Office 365 Web Browser | Not Supported |
| Office Home & Student | Not Supported |
| Microsoft Office 2013 | Not Supported |
| Microsoft Office 2016 | Not Supported |
| Microsoft Office 2019 | Not Supported |
Support for Microsoft Office 2016 and 2019 will end on 14 October 2025. After this date, Microsoft will no longer provide security updates to Microsoft Office 2016 and Microsoft Office 2019.Operating System Requirements
| Mac OS | Not Supported |
| Terminal Server | Not Supported |
| Windows 7 | Not Supported |
| Windows 10S | Not Supported |
triConvey Companion Site Web App
| Supported Browser | Google Chrome or Microsoft Edge on all devices (e.g. PC, Mac, mobile web browser) |
Important Information
- Third-party software, legacy software and/or software add-ins may interfere with triConvey's performance.
- Remote Windows Terminal Server is not supported.
- We recommend Microsoft Defender, a reliable and free antivirus solution. Other antivirus products may affect the performance of your computer/triConvey.
- triConvey only supports desktop scanners that are locally connected.
- triConvey does not support devices with ARM Processors.
- Third-party software, legacy software and/or software add-ins may interfere with triConvey's performance.
- Remote Windows Terminal Server is not supported.
- We recommend Microsoft Defender, a reliable and free antivirus solution. Other antivirus products may affect the performance of your computer/triConvey.
- triConvey only supports desktop scanners that are locally connected.
- triConvey does not support devices with ARM Processors.
triConvey Diagnostics Tool
You can also download and install the triConvey Diagnostics Tool on your PC to scan for any compatibility issues with Smokeball.
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