Getting Started with AutoTime

AutoTime is a time and activity tracking feature built into triConvey that automatically captures time spent working in triConvey.   Never manually track time again!

With AutoTime, you can bill up to 10-30% more since you'll be tracking more time in triConvey.

Table of Contents

• Set up and use AutoTime
• How AutoTime works
• Email Time Tracking:  Classic Outlook vs. New Outlook

Set up and use AutoTime

1.    Follow our guide to set up AutoTime for your firm.

2.    Once AutoTime is enabled, all you need to do is start working in triConvey. 

3.    As you work, time spent on Matter Administration, Events, Documents, Emails, Messages, Memos, Calls and Tasks is tracked. 

4.    Learn more about activities tracked in triConvey.

How AutoTime works

1.    Every night, AutoTime will take all your recorded activities and automatically create time entries for you.

2.    You can review entries at any time by opening the Time & Disbursements tab. 

3.    Learn more about editing and manually finalising AutoTime entries.

Email Time Tracking:  Classic Outlook vs. New Outlook

triConvey tracks time spent reading emails a little differently depending on which version of Outlook you're using. Here's what to expect: 

Classic Outlook logs reading time in a way that reflects your overall engagement with an email across the day. It checks periodically and records time once you've moved on from an email, with a 10-second minimum before anything is logged. This makes it well-suited as an end-of-day summary of your activity rather than a live, real-time tracker. 

New Outlook works a bit differently. Because of how the new platform is built, it can't always tell whether you're still actively reading an email or have stepped away. To account for this, every time you open an email and view it for 10+ seconds, it logs a 1-minute entry. If you click away and return to the same email later, that counts as a new viewing instance and adds another minute, even if your actual reading time was brief. So opening the same email multiple times throughout the day can result in more logged minutes than the time you actually spent reading it. 

What this means for you: if you're using New Outlook, your logged reading/viewing time may run higher than in Classic Outlook, since it's counting distinct "views" rather than continuous reading time. We're actively exploring improvements to make this more precise in a future update. 

Note: Drafting time (time spent writing or editing emails) is tracked consistently the same way in both Classic and New Outlook, so that activity type is unaffected.