triVOI

triVOI is a web-based verification of identity solution that allows you to verify the identity of your clients easily and securely. 

Using triVOI, you can conduct your verifications face-to-face, remotely with the option for live video chat or a video recording, or through an identity agent. The tool will prompt your clients to upload relevant documents and can be completed in as little as 10 minutes. It is a cost effective and easy way to verify the identity of your clients. 

Table of Contents

• Getting Started
• Launching triVOI
• Order VOI
  • Include CAF in order
  • Without CAF
• Status of VOI
• Notification of completion
• Review, sign and submit
• Frequently Asked Questions

Getting Started

Ensure that contact details of the person being verified are completed in the Contact card of the Matter.

Launching triVOI

1.    Click the VOI icon next to the name of the person being verified from the Matter.

Tip:  triVOI will launch in a separate browser.  For NSW matters, you will be directed to the Client onboarding and VOI milestone.

Order VOI

Include CAF in order

1.    Select which client/s to send the VOI request to.

Tip:  Verification of identity will be selected by default and cannot be deselected.

2.    Review and select the applicable ARNECC VOI Requirements, Liveness check and capacity of client.

3.    Select Client authorisation form.

4.    Select the Specific authority type:

• Specific Authority - an authority for you to act for your client in completing only those Conveyancing Transactions described in the Client Authorisation. 
  
  
• Standing Authority - an authority for you to act for your client as described in the Client Authorisation for the period of time set out. eg. any transactions between the day this is signed and XX/YY/ZZZZ. 
  
  
• Batch Authority - an authority for you to act for your client in a batch of Conveyancing Transactions, details of which should be noted on the Client Authorisation.

5.    Then select the Transfer type.
     

6.    Select whether to include PEPs, sanctions and adverse media checks.

7.    For NSW Purchase matters, select whether to include NSW Purchasers Declaration.

8.    Select Continue.

9.    Enter Your mobile number to enable two-factor authentication.

Tip:  This is the mobile number of the staff member (Verifier) who will be completing the VOI.

10.  Review Your firm contact details. 

11.  Review and complete Property details. 

12.  Review and complete Client details. 

13.  Click Add instructions (optional) to enter additional instructions for your client if required.

Tip:  You will be required to select the Recipients before entering the Instructions.

14.  Click Send to client.

Tip:  Your client will receive a text and email notifying them to complete the required tasks.

Without CAF

1.    Select which client/s to send the VOI request to.

Tip:  Verification of identity will be selected by default and cannot be deselected.

2.    Review and select the applicable ARNECC VOI Requirements, Liveness check and capacity of client.

3.    Select whether to include PEPs, sanctions and adverse media checks.

4.    For NSW Purchase matters, select whether to include NSW Purchasers Declaration.

5.    Select Continue.

6.    Enter Your mobile number to enable two-factor authentication.

Tip:  This is the mobile number of the staff member (Verifier) who will be completing the VOI.

7.    Click Add instructions (optional) to enter additional instructions for your client if required.

Tip:  You will be required to select the Recipients before entering the Instructions.

8.    Click Send to client.

Tip:  Your client will receive a text and email notifying them to complete the required tasks.

Status of VOI

1.    You can monitor the status of the order from the matter dashboard.

2.    Selecting the three dots next to the ordered document allows you to Resend, Cancel or Order information.

Notification of completion

1.    The Verifier will receive an email advising that the client has completed their VOI. 

2.    The status on the matter dashboard will also update.

Review, sign and submit

1.    Click Review next to the document to be verified.

2.    Verify your mobile number by entering the code sent to you by text then click Continue. 

3.    Review ID documents submitted to ensure they are accurate.  We may flag a potential risk where the face or data does not match. You can edit the document details if you believe your client has made a simple typo i.e. entered the wrong expiry date on their licence which you can clearly see.  To do this:

• click Correct errors to edit the details; 
• click Manually verify; and
• click Done.

4.    If no risks were identified either: 

• Request re-submission; or 
• click Continue.

Tip:  If you requested a video recording, you will need to review the video and and check the box confirming the code spoken matches the code displayed.

5.   Review and sign declaration to acknowledge that you have read and agree to the declaration. 

6.    Click Submit VOI. 

7.    Click either:

• Download report; or
• Go to dashboard
  
  The full VOI report will be saved automatically back into the Matter.  
  

Tip:  The report can be downloaded from the matter dashboard at any time.

8.    A summary report will be emailed as a record of the original verification of identity conducted.   The summary report is for confirmational purposes only and as such, the individual's identifying documents are not displayed (for security purposes).

9.    If you have requested the Client Authorisation Form be signed, after clicking Review from the matter dashboard:

• Check the tick box to agree to use electronic records and signatures and then click Confirm.
  
  
• Click Start.
• Click on the Sign here icon and then draw, type or upload your signature.
• Click Submit Signature.
  
  
• Click Submit Document.

Frequently Asked Questions