triVOI

triVOI is a web-based verification of identity solution that allows you to verify the identity of your clients easily and securely. 

Using triVOI, you can conduct your verifications face-to-face, remotely with the option for live video chat or a video recording, or through an identity agent. The tool will prompt your clients to upload relevant documents and can be completed in as little as 10 minutes. It is a cost effective and easy way to verify the identity of your clients. 

Table of Contents

• Getting Started
• Launching triVOI
• Order VOI
  • Including CAF in order
• Status of VOI
• Notification of completion
• Review, sign and submit
• Frequently Asked Questions

Getting Started

Ensure that contact details of the person being verified are completed in the Contact card of the Matter.

Launching triVOI

1.    Click the VOI icon next to the name of the person being verified from the Matter.

Tip:  triVOI will launch in a separate browser.

Order VOI

1.    Review and select the required VOI Type, Capacity and Workflow. 

2.    Toggle whether to include additional documents, NSW Purchaser's Declaration and/or Client Authorisation form.

Tip:  If you select the Client Authorisation Form (CAF), there will be an additional final step as part of the verification of identity process, where your client will eSign the form before you eSign it.  The NSW Purchaser's Declaration will be sent as a .pdf to your client via separate email.

3.    Select Next.

4.    Enter Your mobile number to enable two-factor authentication.

Tip:  This is the mobile number of the staff member (Verifier) who will be completing the VOI.

5.    Enter Additional instructions for your client if required. 

6.    Click Send VOI.

Including CAF in order

1.    Select whether you will complete this VOI yourself or if this is part of a SettleIT order.

2.    Enter the required details which will pre-populate onto the CAF.

3.    Select the Authority type:

• Specific Authority - an authority for you to act for your client in completing only those Conveyancing Transactions described in the Client Authorisation. 

• Standing Authority - an authority for you to act for your client as described in the Client Authorisation for the period of time set out. eg. any transactions between the day this is signed and XX/YY/ZZZZ. 

• Batch Authority - an authority for you to act for your client in a batch of Conveyancing Transactions, details of which should be noted on the Client Authorisation. 

4.    Complete all required information that is noted with an asterisk. 

5.    Click Send VOI to send the links to your client. 

Status of VOI

1.    The Status of the VOI will be updated to Waiting on Documents.

2.    Selecting Actions allows you to: 

• Cancel VOI; or
• Resend VOI link to client; or 
• Resend the Client Authorisation Form link; or
• Update your mobile number for two-factor authentication.

Notification of completion

1.    The Verifier will receive an email and a text message advising that the client has completed their VOI. 

2.    Either:

• login to the triVOI Dashboard; or 
• click the VOI icon next to the client’s name in the Matter. 

  and then click Verify documents.

3.    Verify your mobile number by entering the code provided and then click Continue. 

4.    Review ID documents submitted to ensure they are accurate and either: 

• Request re-submission of any documents; or 
• click Continue.

Tip:  If you requested a video recording, you will need to review the video and and check the box confirming the code spoken matches the code displayed.

5.   We may flag a potential risk where the face or data does not match. You can edit the document details if you believe your client has made a simple typo i.e. entered the wrong expiry date on their licence which you can clearly see.  To do this:

• click Correct errors to edit the details; 
• click Manually verify; and
• click Done.

Review, sign and submit

1.    Review and sign declaration to acknowledge that you have read and agree to the declaration. 

2.    Click Submit VOI. 

3.    A summary report will be emailed as a record of the original verification of identity conducted.   The summary report is for confirmational purposes only and as such, the individual's identifying documents are not displayed (for security purposes).

4.    The full VOI report will be saved automatically back into the Matter.  It can also be downloaded from the triVOI Dashboard.

5.    If you have requested the Client Authorisation Form be signed, this will be actioned via a separate email once your client has signed their part - you then digitally sign through the link in that email.

Frequently Asked Questions