Payment button and QR code does not appear on invoices

If a PDF invoice does not contain a Pay Now button or QR code, it's likely due to one of the following reasons: 

• The setting to disable the Pay button and QR code is ticked in the Matter's Settings. 
  
  
• While you can add multiple debtors to the invoice, the payment link will only appear if there is one debtor listed on the invoice. 
  
  
• The matter is in a different State than the trust account that is connected to Stripe. For example, your firm's NSW trust account is connected to Stripe, but the matter you are sending the invoice from is a VIC matter. 
  • Navigate to Firm Settings > Accounts > Trust Account & CMA Settings to ensure the correct state has been selected in the trust account.
    
• The wrong trust account is connected to Stripe. To check which account is connected, log into Stripe and navigate to Settings > External payout accounts and scheduling. The last 4 digits of the account number will be displayed there.