The Microsoft Word integration is a core functionality of triConvey. It lets you create letters and documents from the Precedent Library, saving time and ensuring accuracy by automatically populating matter data into your documents.


The integration adds helpful triConvey buttons to Word which allow you to save documents into matters within the triConvey software.


Table of Contents


Getting Started

This article will guide you through basic letter, document and precedent creation in triConvey and what to expect in Word.  For more information on the automation and template management features that are available to you as a triConvey user, view our resources on Document Automation.




Opening a letter

1.    In the matter action bar, click New Document and select Letter

Tip: The Document option opens up a blank Word document. The File Note option generates a Word document template for a file note/memo.



2.    Select the contacts you wish to add to your letter (or leave unselected to create a blank document). 


3.    On the Letterhead panel, confirm the letterhead you wish to use on this letter. The default selection is the Letterhead that is as per your Document Container settings. 

Tip:  You can click to select a different letterhead from the list as needed.

4.    Select Create Document on the bottom-right corner of the window to generate the letter.




Opening a precedent

1.    In the matter action bar, click Precedent.


2.    Navigate the Precedent Library to find the required precedent and double-click to open it.


Learn more about using the Precedent Library and customising its shortcuts for your firm.




Working on a document, letter or precedent

Once the document, letter or precedent is open in Word, triConvey will populate any information which has been entered in Matter Details into the document as long as the relevant automation fields are present in the document template you are working on.


1.    Expand the toolbar on the right panel of the Word document to access Matter Details and additional automation options.


2.    The three buttons at the top of the toolbar allow you to create new precedents or letters from Word itself:

  • Letter: Generates a letter to a contact. Learn more about creating letters.
  • Form: Generates a cover letter.
  • Precedent: Opens the Precedent Library.
  • Matters: This creates a blank document and allows you to attach it to another existing matter.

These options are best to use if you want to create a new document from a blank Word document.


Below these buttons are the Matter Details.


3.    Double-click the arrow on the relevant field to amend the data.


4.    Right-click on a field for further data amendment options.

Tip:  Any amendments you make on this panel in Word will sync back to triConvey.



If you update matter data and then open an existing document, you have the option to update the data in the saved document from the toolbar.



The triConvey Ribbon is where you save your letter, document or precedent back to triConvey.


Save & Close Click this to save the document to the triConvey matter file and close the Word window.

Save:  Allows you to instantly save the document in triConvey without closing it.

Save As:  Allows you to rename and save the document without closing it.
Billable?By default (when blue), the button charges the time spent on the document to the client. Switch off the button if you do not want to charge the client for the document.

This button is not visible if AutoTime is disabled or if the matter is a fixed fee matter.
ShareSend this document securely to an internal/external contact using the Client Portal. 
SendSends the document via:
SignAllows you to insert Electronic Signatures with triSign.
CloseCloses the document without saving.




Additional automation options

The bottom of the triConvey Toolbar contains further actions that you can execute on this Word document.


Run questions for this formAppears on precedents with Ask automations. Click this option to regenerate automated questions.

Replace referencesThis allows you to replace an automated precedent field with another matter field or contact. It is useful when:
  • You want to duplicate the entire edited document but change the contact's name (make sure to use Save & Close dropdown > Save As option in the triConvey Ribbon to duplicate the existing document in triConvey).

  • You are working on a precedent from a separate matter type with different fields.


To use this:


1.    Click Replace References.


2.    In the dialogue window, select the automated precedent field in the Replace dropdown menu.


3.    Select the field or contact to insert into the precedent in the With menu.


4.    Click OK.

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