AML Onboarding and Verification of Identity : triSearch

Our Verification of Identity product is combined with our AML Onboarding product, giving you access to all the Tranche 2 checks and features you will need to meet the new regulatory requirements coming into effect on 1 July 2026.

Getting Started
Launching AML & Onboarding including VOI
Complete AML/CTF Client Due Diligence
Status of Client Due Diligence order
Notification of completion
Review, sign and submit
Finalising Onboarding
Frequently Asked Questions

Getting Started

Ensure that contact details of the person being verified are completed in the Contact card of the Matter.

Launching AML & Onboarding including VOI

There are two ways you can launch AML & Onboarding:

1. Click the AML & VOI pill next to the name of the person being verified in the matter. This will direct you to the AML Onboarding incl. VOI milestone in One Flow; or

2. Click the triSearch tab and then click the AML Onboarding incl. VOI milestone from One Flow.

1. Click the AML & VOI pill next to the name of the person being verified in the matter. This will direct you to the matter's Client Onboarding page in triSearch.

Complete AML/CTF Client Due Diligence

Onboard an Individual

1. Select/deselect which client/s to send the VOI request to.

Tip:  Verification of identity will be selected by default and cannot be deselected.

2. Review and select the applicable ARNECC VOI Requirements, Remote (liveness check) and capacity of client (individual/secretary/director etc).

3. Select whether to include KYC onboarding form.

Tip:  Click Preview to review the form your client will need to complete.

4. Select whether to include PEPs, Sanctions and Adverse media checks. You can tailor the scope of this search to Precise, Near or Broad.

5. Select whether to include Source of Funds and Wealth Check.

Tip:  Your client will be asked to upload their bank statements.  triSearch will flag any suspicious transactions based on categories specified in the AUSTRAC AML/CTF guidelines.

6. If you are not including Additional Services i.e. a Client Authorisation Form or NSW Purchasers Declaration, click Continue and refer to step 4 of Additional Services.

Onboard a Trust or Company

1. Select whether to include KYB onboarding form.

Tip:  Click Preview to review the form your client will need to complete.

2. Select whether to include PEPs, Sanctions and Adverse media checks. You can tailor the scope of this search to Precise, Near or Broad.

3. Select whether to include the ASIC Organisation Extract.

4. Select whether to include Source of Funds and Wealth Check.

Tip:  Your client will be asked to upload their bank statements.  triSearch will flag any suspicious transactions based on categories specified in the AUSTRAC AML/CTF guidelines.

5. Select the applicable ARNECC VOI Requirements, Remote (liveness check) and capacity of the Primary Representative (individual/secretary/director etc).

Tip:  Verification of identity will be selected by default and cannot be deselected.

6. Select whether to include PEPs, Sanctions and Adverse media checks. You can tailor the scope of this search to Precise, Near or Broad.

7. If you are not including Additional Services i.e. a Client Authorisation Form or NSW Purchasers Declaration, click Continue and refer to step 4 of Additional Services.

Additional services

1. Select whether to include the Client Authorisation Form. If selected:

Choose the Specific authority type:

Specific Authority - an authority for you to act for your client in completing only those Conveyancing Transactions described in the Client Authorisation.
Standing Authority - an authority for you to act for your client as described in the Client Authorisation for the period of time set out. eg. any transactions between the day this is signed and XX/YY/ZZZZ.
Batch Authority - an authority for you to act for your client in a batch of Conveyancing Transactions, details of which should be noted on the Client Authorisation.

Choose the Transfer type.

2. For NSW Purchase matters, select whether to include the NSW Purchasers Declaration.

3. Select Continue.

4. Enter Your mobile number to enable two-factor authentication.

Tip:  This is the mobile number of the staff member (Verifier) who will be completing the verification.

5. If you included a Client Authorisation Form:

Review Your firm contact details.
Review and complete Property details.
Review and complete Client details.

6. Click Add instructions (optional) to enter additional instructions for your client if required.

Tip:  You will be required to select the Recipients before entering the Instructions.

7. Click Send to client.

Tip:  Your client will receive an email notifying them to complete the required tasks.

Status of Client Due Diligence order

1. The status of the order can be monitored from either One Flow in the matter or the Client Onboarding dashboard in triSearch.

2. Selecting the three dots next to the ordered document allows you to select from Resend, Cancel or view Order information.

Notification of completion

1. The Verifier will receive an email advising that the client has completed the VOI.

2. The status on the matter dashboard will also update.

Review, sign and submit

1. Click Review next to the document to be verified.

2. Verify your mobile number by entering the code sent to you by text then click Continue.

3. Review ID documents submitted to ensure they are accurate. We may flag a potential risk where the face or data does not match. You can edit the document details if you believe your client has made a simple typo i.e. entered the wrong expiry date on their licence which you can clearly see. To do this:

click Correct errors to edit the details;
click Manually verify; and
click Done.

4. If no risks were identified either:

Request re-submission; or
click Continue.

Tip:  If you requested a video recording, you will need to review the video and and check the box confirming the code spoken matches the code displayed.

5. Review and sign declaration to acknowledge that you have read and agree to the declaration.

6. Click Submit VOI.

7. Click either:

Download report; or
Go to dashboard

The full VOI report will be saved automatically back into the Matter.

Tip:  The report can be downloaded from the matter dashboard at any time.

8. A summary report will be emailed as a record of the original verification of identity conducted. The summary report is for confirmational purposes only and as such, the individual's identifying documents are not displayed (for security purposes).

9. If you have requested the Client Authorisation Form be signed, after clicking Review from the matter dashboard:

Check the tick box to agree to use electronic records and signatures and then click Confirm.
Click Start.
Click on the Sign here icon and then draw, type or upload your signature.
Click Submit Signature.

Finalising Onboarding

For help on finalising Onboarding, reviewing AML summaries, Enhanced Due Diligence and escalating clients to the Compliance Officer, refer to our help articles here.

Frequently Asked Questions

Is it possible to include multiple individuals on the Client Authorisation Form?

In the event that multiple individuals are undergoing VOIs and a Client Authorisation Form is necessary, individual forms will be issued to each person for their respective signatures.

What ID documents will my client be required to provide?

Refer to our article here.

When is the Matter charged for the VOI?

Pricing has always been aligned with actual usage by the end client. As such, we do not charge at the time of order creation. Instead, the charge is applied when your client submits VOI documents.

Can I only order VOI?

VOI can be ordered via our new onboading package. While VOI is mandatory to select, the other services are optional.

Is it possible to re-verify an ID document without having to re-submit the entire VOI?

Verifiers can now correct data and re-verify without having to ask for VOI re-submission. Navigate to the ID document that failed and select Correct errors. Make required changes and select Retry. The ID document will be analysed and, if successful, will confirm Data Match verified.

Can I order just the CAF or Purchaser Declaration?

VOI is the key component of our new onboarding package; therefore, it is mandatory to select. The CAF or Purchaser Declaration cannot be ordered standalone. If you only require CAF to be signed, we recommend using our triSign service for electronic signing.

I forgot to add CAF to my initial order; can I add it after?

With the new onboarding experience, we are introducing the flexibility of adding on the services at a later stage. Therefore, we support ordering CAF after the VOI order was placed, which comes with no extra cost as you are paying a single price for all services.

How secure is the storing of data?

Refer to our article here.

What is facial liveness?

Our facial liveness feature adds an extra layer of authentication by verifying the user's physical presence and actively countering impersonation attempts. It helps enhance security, improve user experience and reduces fraudulent activities.

Before a participant uploads their ID Documents, they will be prompted to centre their face on their smart device, in the Liveness check step of the workflow. Liveness check will take a short recording of the participant's face before producing a Liveness score and Face analysis.

Why is the full report not saving back to my matter?

Ensure that the setting has been enabled from the Client Onboarding Dashboard. Only a Firm Owner will be able to enable this setting. To do this:

1. Click the gear icon next to the heading Dashboard.

2. From Firm Settings, scroll down to Report display and toggle on Save VOI report back to my PMS.

How long is the full VOI report stored on the dashboard?

The full VOI report will be stored and accessible on the triVOI dashboard for 90 days. After a 90 day period, the third page of the Identity Footprint Report, which contains personal identity data, is permanently removed. The full VOI report will then be replaced with the Summary Report. This ensures that only the necessary information is retained, reducing data risk, and increasing security.

AML Onboarding and Verification of Identity

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