Adding triConvey as an exception to your antivirus

If you are experiencing issues with updating triConvey to the newest version, try to add triConvey as an exception to your computer's antivirus software.

Follow these steps if you encounter the following issues:

• Unable to open triConvey after updating or installing
• triConvey Outlook and/or Word add-ins failing to start or function after updating or installing
• Error code AV001

If you antivirus does not allow for folder exceptions, then add the following to the allow list:

C:\Program Files\Smokeball
C:\Users\<user>\AppData\Local\Temp\Smokeball   
C:\Program Files\Smokeball\binaries\Smokeball.exe  
C:\Program Files\Smokeball\binaries\netfw\adxloader.dll   
C:\Program Files\Smokeball\binaries\netfw\adxloader64.dll   
C:\Program Files\Smokeball\binaries\Smokeball TrayIcon.exe    
C:\Users\<user>\AppData\Local\Temp\smokeball-chromium    
C:\Program Files\Smokeball\binaries\Smokeball.WindowsService.Host.exe

Refer to your antivirus software’s help documentation on adding exceptions. We’ve compiled a list of articles from common antivirus software on how to add exceptions:

• Windows Security
• McAfee Security
• Kaspersky Internet Security
• Norton Security
• Webroot SecureAnywhere

Once you have added triConvey as an exception, make sure you restart your computer before reattempting to update or open triConvey.